Margaret Bouchier, Principal of Working Solutions, is a leading employment mediator, facilitator, trainer and investigator.
Her interest in team dynamics and collaborative workplace development originated from her work as operations and production manager with creative teams in the graphic design field throughout the ‘90’s and early 2000’s.
Her chance attendance on a Mediators’ Institute of Ireland (The MII) accredited mediation programme in 2002 struck a chord and, following more focused training in organisational and workplace mediation, she founded Working Solutions in 2004, a private practice specialising in mediation and associated interventions. Since 2004, Working Solutions has become a trusted provider of effective and accessible interventions to complex and sensitive employment situations, with client organisations including Government Departments (ROI), semi-state bodies, private sector organisations (financial services/information technology/services industries), hospitals, healthcare providers, academic institutions, and voluntary organisations.
In addition to her mediation qualifications – M.MII, CertEM, MSSc – Margaret has continued to develop in related areas of conflict coaching and integrated ADR organisational design to help organisations and parties to constructively manage workplace conflict.
She is an experienced trainer having devised and delivered a broad range of training programmes through Working Solutions – Certified Mediator Training; Conflict Skills for Managers; Negotiation Training; Teambuilding – and on behalf of other training providers including: Baker Tilly Ryan Glennon; Burtenshaw Kenny Associates; Erwin Mediation Services; Harnett Tannam Consultants; Hibernian Training; NUI Maynooth; and Trinity College Dublin.
Since 2006, Margaret has been actively involved in the development of mediation in Ireland and internationally through her roles in The Mediators’ Institute of Ireland and The Elder Mediation International Network.
M.MII; CertEM; MSSc (WBL Mediation Studies)
Working Solutions: Founder and Principal: 2004 to present
Erwin Bouchier Professional Solutions: Partner: 2014 to present
Chambers Ireland/Courts Service Business and Commercial Mediation Scheme: MII Nominated Mediator: September 2015 to present
Elder Mediation International Network: Chair of Ethics Committee: 2012 to present
Kennedy Institute Workplace Mediation Research Group: Steering Committee Member & Group Member: 2014 to present
The Civil Liabilities and Courts Act, 2004: MII Nominated Mediator: April 2005
The MII: various roles incl. Executive Committee Member, Council Member, Communications Director and Registrar: 2005 to 2012
Memberships of Professional Bodies:
The Mediators’ Institute of Ireland: Practitioner Member
Elder Mediation International Network: Certified Elder Mediator
International Mediation Institute: Certified Member
Irish Commercial Mediation Association: Member