‘It has been my pleasure to work with, learn from and be inspired by Margaret Bouchier for more than a decade. As Chair of the Ethics committee, Margaret led an international team in developing an appropriate and comprehensive SVA Guidelines that has since been utilized and integrated throughout many countries including Canada, several Australian state funded mediation services and a pan-Swiss support platform for home support. Margaret’s patience, her critical appraisal skills and her strong and sensitive collaborative approach is second to none.
‘Any worksite/organization/group would be so very fortunate to have experienced Margaret in action sharing her vast wisdom and knowledge that is well beyond her years.’
Judy McCann Beranger, Founder and Past Chairperson of EMIN
‘We would like to thank you [Margaret] so much for all that you have done for us here in [organisation name]. Our facilitation days were fantastic… and everybody had a chance to speak and to be heard. Your professionalism is so clearly evident but your kindness and sensitivity puts you ahead of so many in this field… The [policy development] sub group met again last week with the fabulous work that you had done and the new Dignity at Work Policy was brought over the line… It is truly amazing what you have helped us to achieve here.’
‘The training was excellent and a much needed resource for us [mediation] practitioners. Thanks to you [Margaret] and Karen [Erwin] again for giving of your expertise and support.’
‘Excellent trainers – experts and knowledgeable in their fields. Well done Karen and Mags, extremely interesting’
Participant on [Irish] Mediation Act 2017 Training
‘I retained Ms Margaret Bouchier of Working Solutions for a number of assignments in the recent past. The focus of these assignments was to facilitate and support colleagues in the work place to make progress on complex issues leading to desired and sustainable outcomes in line with organisation goals. I have been very impressed with Ms. Bouchier’s skills and expertise in helping people navigate a way through their difficulties on a ‘win, win’ basis using mediation and conflict resolution skills.
‘I would certainly have no hesitation in re-engaging the services of Ms. Bouchier in the event of further need arising in the future for an independent facilitator/negotiator.’
CEO, Medical Facility
‘Thanks to Mags Bouchier we managed to negotiate an acceptable outcome to a complex copyright issue. Mags’ expertise in supported negotiation enabled us to resolve our issues and to walk away with our work relationship intact.’
Managing Partner, Film Company
‘Margaret Bouchier, as Chair of the Ethics Committee for the Elder Mediation International Network, has been a superb leader demonstrating strong ethical responsibility, patience and the ability to focus the entire committee on the business at hand. She is generous with both time and talent. Margaret has a belief in people and an ability to draw out the very best in each of them. She understands the importance of honoring process for optimal outcomes along with the value of including every voice, weighing the pros and cons and appreciating all who contribute. Margaret recognizes and nurtures the strength and knowledge in the group and is well able to facilitate essential conversations in challenging situations. Mags is multitalented and exceptional in both ability and personality.’
Judy McCann Beranger, Founder and Past Chairperson of EMIN
‘The [Name] Hospital engaged with Ms Margaret Bouchier to assist with an intra-departmental matter that needed to be approached in a sensitive way by a professional, competent in the field of mediation.
‘During this difficult situation Ms Bouchier displayed her skill in supporting opposing parties to deconstruct and negotiate complex issues with a view to achieving mutually acceptable outcomes.’
Human Resources Manager, Dublin Hospital
‘A highly useful, relevant and valuable training course that offered the perfect blend of theory and practical skills training. The training providers have in-depth and expert knowledge in mediation service delivery, in addition to extensive experience within the professional services industry. This was made evident in the case studies presented, the dialogue generated, and the insights offered. I thoroughly enjoyed the mediation training course and would highly recommend and encourage businesses or professionals within the professional services industry, to consider this course as part of their management skills training programs.
‘Margaret is a skilled trainer, bringing both the theoretical and practical elements of the course to life, with professionalism, an inclusive approach, a friendly demeanour and with helpful encouragement along the way. The mediator training course delivered by Margaret is incredibly useful, relevant and highly effective.’
CF, Human Resources Manager
‘As course co-ordinator of the Postgraduate diploma in Conflict and Dispute Resolution Studies at Trinity College Dublin I am very happy to recommend the mediation training provided by Erwin Bouchier Professional Solutions.
‘Mags Bouchier and Karen Erwin have been training our students in facilitative mediation for the last two years. They are very experienced in the field and bring their long-standing practice to the classroom. Each session for the students is thoroughly prepared and professionally delivered. The students benefit from undertaking role plays and practical skills development under the careful tutelage of the trainers. Student evaluations are always very positive about the training received.
‘I am pleased to report that last year twenty of our students undertook the Mediators Institute of Ireland accreditation exam after training with Ms Bouchier and Ms Erwin, and all passed very successfully. I am expecting similar results this year.’
Head of Department and Course Coordinator,
Trinity College Dublin
‘Margaret Bouchier has been involved in the design and delivery of training interventions for Baker Tilly Ryan Glennon across a range of disciplines and I can highly recommend Margaret as a highly skilled trainer where the feedback from participants is invariably excellent.’
Consulting Director – HR, Baker Tilly Ryan Glennon
‘Margaret Bouchier delivered intercultural training for Harnett Tannam Consultancy on a regular basis between 2007 and 2010. She is a highly professional trainer with excellent presentation and facilitation skills. Margaret is highly responsive to the needs of course participants and goes the extra mile to ensure that their needs are met. She is also an extremely generous and reliable colleague.
‘Feedback from participants on courses delivered by Margaret indicates that they greatly appreciate her presentation style, her highly professional approach to training and her attention to detail.’